in the last week
The owner is now trying to get me to remove my review. The owner boasts about how he is trying to bully me. If you are considering this event, please pay attention to how this owner is treating a paying customer that didn’t have a positive experience. Over the years I have found that Google Reviews have been useful to me when I am planning a vacation, things to do, places to stay, places to eat …etc. Google Reviews can only be helpful if paying customers are allowed to post honest reviews of their experiences without being concerned about the owner lashing out with an attacking response. Paying customers should be able to post a review about their experience whether the customer had a positive or negative experience. This owner is not concerned about his customers having a bad experience, he is only concerned if they post a review of their bad experience. My review is for other people reading these reviews trying to decide if this activity is worth their time and money. This owner has continued to post his childish rants in an attempt to distract the people from what occurred during the activity we attended. He also is hoping to prevent others from posting reviews of their bad experiences. If you are thinking about booking this event consider this: _You will miss the sun setting over Bryce Canyon. _You will miss the sun rising over Bryce Canyon because your family won’t feel like getting up that early the next morning. _You will need to pack extra layers of clothing to stay warm during this event. _If you attend this event and you don’t have a 5 star experience and then post a review about it, the owner will post an attacking response on you. Sort this business’s reviews from Lowest to Highest then read the reviews. You see 3 ideas in many of these reviews. 1. Not Organized. 2. Long Lines. 3. Many customers leave early. It is obviously upsetting this owner that people are reading my review and liking my review. The owner is claiming the screenshot of the email he sent me is now false information. This owner should do a few minutes of basic research on what his company is sending out to his customers before he accuses me of posting a false information. I posted a screenshot of the email I received from his company. This just shows you don’t know what is happening within your own business. Customers leaving early must be such a common occurrence that there is a sign in the parking area with special instructions on how to leave the parking area while the event is still going on. This owner made the decision to make this discussion public instead of contacting me in private. He is going to continue to hide behind his keyboard and attack all customers who made the mistake of booking this event, had a poor experience and decided to post a review about it. I can only post about what I observed and experienced the night I attended. This owner didn’t attend this event on May 19, 2024. He can only speculate about what occurred. He tries to come up with childish excuses why people had a poor experience instead of being a man and admitting things could have been better. The owner has continued to push his made up narrative were his staff gave clear instructions and guidance and that all of the paying customers chose to ignore important information so we could stand in long lines not knowing what we were looking at. The owner should at least try to act like an adult and take responsibility for when you and your staff are not prepared. Instead he has posted outrageous claims like at least 84% of the customers “weren’t listening”, “not paying attention”, and “anti-social”. When in reality there was little to no instruction or guidance from his staff. I suggest you think about the way you respond to online reviews. Your attacking approach and you feeling the need to call your customers names and attempt to point out their mistakes is the wrong approach. This area has many amazing things to see and do. Do not waste your time and money with this activity. I cannot recommend Dark Ranger Telescope Tours.
